Eric Pace Drives AI Innovation and Customer-Centric Transformation

Eric Pace, a senior executive with over 20 years of experience leading digital organizations, is a featured speaker at AGENTIC, bringing deep expertise in artificial intelligence for enterprise, digital transformation, and customer experience innovation. Currently leading AI at Cox, Eric oversees everything from governance and strategy to practical implementation, helping the company harness AI to deliver measurable business impact.

Bridging Technology and Customer Experience

Throughout his career, Eric has focused on integrating technology and intelligence into the customer experience, driving both revenue growth and operational efficiency. His background spans digital marketing, sales, and service leadership, equipping him with a holistic view of how AI and emerging technologies can transform business outcomes while maintaining stability.

Eric’s foundation in management consulting, with a specialization in Communications and Sports Media industries, allows him to balance disruptive innovation with practical, scalable solutions, which is a perspective that resonates with enterprise leaders navigating complex AI initiatives.

At AGENTIC, Eric Pace will share insights on:

• Implementing AI at scale in enterprise organizations.

• Using AI governance frameworks to ensure responsible and effective adoption.

• Integrating AI into customer experience strategies to drive measurable business value.

• Balancing innovation with operational stability in fast-evolving digital environments.

His session complements other AGENTIC discussions, including topics like why enterprise AI fails and how to do it differently, and shifting the enterprise AI conversation from use case to use value, giving attendees practical guidance on turning AI investments into real-world results.

A Proven Track Record of Impact

Eric’s career demonstrates how AI in business can move beyond experimentation to meaningful adoption. By linking strategy to execution, he has consistently delivered bottom-line efficiency, enhanced customer engagement, and digital transformation success.

Join Eric Pace at AGENTIC to learn how leading organizations are leveraging AI to transform the customer experience, drive operational efficiency, and create a culture of innovation.